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MEDIATION AND NEGOTIATION: THEORY AND PRACTICE

Ulrike Schultz (11 - 15 Jan. 2010)

A Communication Model of Dispute Resolution
        Introduction to Communication Theory
        Elements of Communication Psychology
        Understanding and misunderstanding
        Verbal and non-verbal communication
        How to interpret body language

 The Subjective Perspective: I as a Communicator
        Basic training in rhethorics
        Presenting and convincing

 Interpersonal Communication
        Models of Interaction
        Conflict avoidance and settlement
        Contorted Perception, prejudice and stereotypes
        De-escalation techniques

 Negotiation and Mediation
        Out of court settlement, possibilities and models
        The Harvard Model of Negotiation
        Advantages and limits of mediation
        Couselling, facilitation and moderation skills, interrogation technics

 Methods:
        Presentation, discussion, Practice with video feedback, role plays


Ulrike Schultz & students




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